111ber Privacy Policy

111ber ("we", "us", "the Platform") operates an online gaming and sports betting service accessible at 111ber.ws. We are committed to handling the personal data of our players — including registered users in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar — with the highest standard of care, transparency, and security.

This Privacy Policy applies to all personal data collected through the 111ber website, mobile browser experience, customer support channels (email and live chat), and any other digital touchpoint operated by 111ber. It covers data collected both from registered account holders and from anonymous visitors to our website.

This document should be read alongside our Terms & Conditions, which govern the overall use of the 111ber platform. Where any conflict exists between the Terms & Conditions and this Privacy Policy on the subject of data handling, this Privacy Policy shall prevail.

111ber collects personal data through several distinct channels: the account registration form, ongoing use of the platform, payment processing, customer support interactions, and automated technical collection via our website infrastructure. The categories of data collected are set out below.

111ber uses the personal data we collect for the following clearly defined purposes. We process data under one of three lawful bases: (a) performance of a contract with you, (b) compliance with a legal obligation, or (c) our legitimate interests in operating a fair and secure gaming platform.

Account Management & Service Delivery

We use your registration data to create and maintain your account, authenticate your identity at login, process deposits and withdrawals, and deliver the gaming and sports betting services you have signed up for. This processing is necessary for the performance of our contract with you.

Identity Verification & Fraud Prevention

111ber is obligated to verify the identity of all players before processing withdrawals. KYC data is used to confirm your identity, verify your age (21+), detect and prevent fraudulent activity, and satisfy anti-money laundering obligations. This processing is required by law and is a condition of maintaining an active account.

Customer Support

When you contact the 111ber support team, we use your account data and communication history to identify your account, understand your query, and provide an accurate and efficient resolution. Support records are retained for a minimum of 12 months for dispute resolution purposes.

Responsible Gaming Monitoring

We analyse gaming activity data to identify behavioural patterns that may indicate problem gambling — such as rapid escalation of bet sizes, extended session durations, or repeated self-exclusion requests followed by re-registration. This processing is carried out in your interests and in fulfilment of our responsible gaming obligations.

Platform Improvement & Analytics

Anonymised and aggregated technical and gaming data is used to improve platform performance, identify and fix technical issues, optimise the user experience, and develop new product features. This processing is based on our legitimate interest in operating a high-quality service.

Marketing Communications

With your explicit consent, 111ber may send you promotional emails regarding bonuses, new games, cricket betting offers (BPL, IPL, T20 World Cup), and seasonal promotions relevant to Bangladeshi players (such as Eid, Pohela Boishakh, and Victory Day specials). You may withdraw consent for marketing communications at any time by contacting [email protected].

111ber may share your personal data with the following categories of third parties under strictly controlled circumstances:

Payment Processors

Financial transaction data is shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card network processors — solely for the purpose of executing deposit and withdrawal transactions. Each payment processor operates under its own privacy policy and data security standards.

Identity Verification Providers

KYC documentation may be processed through third-party identity verification services to confirm the authenticity of submitted documents. These providers process data strictly on our instructions and under binding data processing agreements.

Game Content Providers

When you play games from third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session and account data (such as a unique player token and currency) is shared with that provider's game server solely to facilitate the game session. Game providers do not receive your full personal profile.

Legal & Regulatory Disclosure

111ber may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised government authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 111ber, our players, or the public.

Business Succession

In the event of a merger, acquisition, or transfer of 111ber's business operations to a successor entity, player data may be transferred as part of that transaction. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy prior to the transfer taking effect.

111ber retains personal data for as long as your account remains active and for a defined period thereafter in accordance with our legal obligations and operational needs. The table below summarises our standard data retention periods by data category.

Once the applicable retention period has elapsed, personal data is securely deleted from our live systems and backup archives. Where complete deletion is technically impractical within a reasonable timeframe, data is irreversibly anonymised such that it can no longer be linked to any individual.

111ber uses cookies and similar tracking technologies to operate the platform effectively and to understand how players use our services. A cookie is a small text file placed on your device by our web server when you visit our website. Cookies do not contain your personal identification information in isolation, but they can be linked to your account data.

Types of Cookies We Use

You may manage non-essential cookies through your browser's settings. Please note that disabling certain cookies may affect the functionality of the 111ber platform. Continued use of the platform following your initial visit constitutes acceptance of our use of essential and security cookies.

111ber takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and the 111ber platform is encrypted using industry-standard Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar.
• Encrypted Data Storage: Sensitive data fields — including identity documents and financial records — are stored in encrypted form at rest on our secure servers.
• Access Controls: Access to personal data within the 111ber organisation is restricted on a strict need-to-know basis. Staff with access to player data undergo background checks and regular data privacy training.
• Two-Factor Authentication: Player accounts support additional login security. We strongly encourage all 111ber players to enable two-factor authentication to protect their accounts.
• Security Monitoring: Our platform is monitored continuously for suspicious activity, intrusion attempts, and anomalous login patterns. Automated alerts trigger immediate investigation of any potential security incident.
• Regular Security Reviews: 111ber conducts periodic internal reviews of its data security practices and infrastructure to identify and address vulnerabilities.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 111ber will notify affected players without undue delay via their registered email address, setting out the nature of the breach, the data affected, and the steps we have taken in response.

While we take all reasonable precautions, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 111ber account, never share your login credentials, and contact [email protected] immediately if you suspect unauthorised access to your account.

111ber reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The current version of this Privacy Policy is always published at 111ber.ws/privacy-policy with its effective date clearly displayed at the top.

Where changes to this Privacy Policy are material — meaning they substantially affect how we use your data or the rights you hold — we will notify registered players by email to their registered address at least 14 days before the changes take effect. For minor, non-material updates (such as clarifying language or correcting typographical errors), we may update the policy without advance notice.

Your continued use of the 111ber platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and request account closure by contacting [email protected].

If you have a concern about how 111ber has handled your personal data, we encourage you to contact us directly in the first instance. We take all privacy complaints seriously and will investigate your concern promptly and thoroughly.

Where you are not satisfied with our response to your privacy complaint, you retain the right to escalate the matter to the appropriate data protection or consumer protection authority in your jurisdiction. 111ber will cooperate fully with any such investigation.

For general platform support, account queries, or responsible gaming assistance, our customer support team is available 24 hours a day, 7 days a week at [email protected].