Player Safety First

Responsible Gaming at 111ber

We believe gambling should be entertaining, not harmful. Learn about the tools, limits, and resources available to help you play safely and within your means — always 21+ only.

Our Commitment to Safe Play

How 111ber puts player wellbeing at the centre of everything we do.

At 111ber, responsible gaming is not a legal footnote — it is a core part of how we operate. We are committed to providing a safe, fair, and controlled gambling environment for every player across Bangladesh, whether you are placing a bet on a BPL cricket match in Dhaka, spinning slots from Chittagong, or enjoying live casino from Sylhet or Cox's Bazar.

Gambling is a form of entertainment. Like any form of entertainment, it carries risk when it is no longer approached as leisure. 111ber takes that risk seriously. We actively monitor player behaviour, provide robust self-management tools, and make it straightforward for players to seek help if gambling begins to affect their daily life, finances, or mental wellbeing.

This page explains every responsible gaming resource available on the 111ber platform — from deposit limits and cooling-off periods to complete self-exclusion. We encourage every player to read these tools carefully and use them proactively, not only in moments of crisis. The best time to set a deposit limit is before you feel you need one.

If at any point you feel that gambling is causing you distress, financial hardship, or is affecting your relationships, please contact our support team immediately at [email protected]. We are available 24 hours a day, 7 days a week to assist you. All responsible gaming requests are treated with complete confidentiality.

Player Safety Tools

Six powerful features to keep your gambling healthy and in control.

Deposit Limits

Set a maximum deposit amount per day, week, or month to keep your spending within a budget you are comfortable with. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time instantly; increases take 48 hours to apply for your protection.

Available Now

Session Time Limits

Set a maximum duration for each gambling session. When your session time expires, 111ber will display a clear reminder and give you the option to log out. This tool is particularly useful for players who lose track of time during live cricket betting or extended slot sessions.

Recommended

Reality Check Reminders

Enable periodic pop-up reminders at intervals of your choice (every 30, 60, or 120 minutes). Each reminder shows you how long you have been playing, your net session result, and prompts you to consider whether you wish to continue. A small nudge can make a big difference.

Easy to Enable

Time-Out / Cooling-Off Period

Take a short break from gambling without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully suspended — you cannot log in, deposit, or place bets. Contact support at [email protected] to activate a time-out at any time.

Instant Activation

Self-Exclusion

If you feel you need a longer break or wish to stop gambling altogether, you can request self-exclusion for a minimum period of 6 months, or permanently. During self-exclusion, your 111ber account is closed, all marketing communications are stopped, and you will not be permitted to re-register. This is the strongest tool we offer and we take all self-exclusion requests seriously. Email [email protected] with the subject line "Self-Exclusion Request".

Immediate Effect

Loss Limits

In addition to deposit limits, you can set a maximum net loss threshold per day, week, or month. Once you reach your loss limit, your account is automatically restricted from further betting activity until the period resets. This tool directly caps your financial exposure regardless of win-and-lose patterns within a session.

Available on Request

Warning Signs of Problem Gambling

Recognising these patterns early is the first step to getting help.

Important: Problem gambling affects people of all backgrounds, incomes, and experience levels. Recognising the signs in yourself — or in someone you care about — is a sign of strength, not weakness. If any of the points below feel familiar, please reach out.

If two or more of these signs describe your current relationship with gambling, we strongly encourage you to take immediate action. Start by activating a time-out or self-exclusion through 111ber support, and consider speaking with a professional counsellor or a trusted family member. You do not need to be in financial crisis to seek help — the earlier you act, the easier recovery becomes.

Quick Self-Assessment

Ask yourself these questions honestly to reflect on your gambling habits.

Answer each question with "Yes" or "No". If you answer "Yes" to three or more questions, we recommend using our self-exclusion or time-out tools and speaking with a support professional.

1

Have you ever gambled more than you planned to in a single session?

2

Have you ever returned to gamble the next day to try to win back money you lost?

3

Have you ever lied to someone about the amount of time or money you spend gambling?

4

Has gambling ever caused arguments or tension with your family or partner?

5

Have you ever borrowed money or used bill money to place bets?

6

Do you feel restless, irritable, or anxious when you try to stop or cut back on gambling?

7

Have you ever gambled to escape personal problems, stress, or negative feelings?

8

Do you find it difficult to stop gambling once you have started, even when winning?

Remember: Answering "Yes" to any of these questions does not mean you are a problem gambler — but it is a signal worth taking seriously. Use 111ber's built-in tools to set limits today, before a pattern becomes a problem.

Preventing Underage Gambling

111ber operates a strict 21+ policy with no exceptions.

111ber operates a zero-tolerance policy toward underage gambling. Gambling is strictly restricted to adults aged 21 years and older. We verify the age of every player during the account registration and KYC (Know Your Customer) process. Any account found to belong to a person under the age of 21 will be immediately closed, and any funds deposited will be handled in accordance with our Terms & Conditions.

Parents and guardians in Bangladesh are encouraged to use device-level parental controls and browser filtering tools to prevent minors from accessing gambling websites. If you share a device with a minor, always log out of your 111ber account when not in use, use a strong unique password, and consider enabling two-factor authentication to prevent unauthorised access.

If you believe a minor has accessed 111ber through your account, or if you have concerns about a young person's online gambling activity, contact us immediately at [email protected]. We will act swiftly and discreetly to investigate and secure the account.

Get Support Now

You are never alone. Help is always available — confidentially and without judgement.

111ber Responsible Gaming Support

Our dedicated responsible gaming support team is available 24/7. Whether you need to activate a self-exclusion, set a deposit limit, or just talk to someone about your gambling habits, we are here to help — with zero judgement and complete confidentiality.

[email protected]

Subject line: "Responsible Gaming Help" — we aim to respond within 2 hours (Bangladesh Standard Time, UTC+6).

Professional Help: If you or someone you know needs professional support for gambling-related issues, we encourage you to speak with a licensed mental health counsellor or contact a national helpline in Bangladesh. Professional guidance can complement the tools available on 111ber and provide longer-term strategies for managing gambling behaviour.

Play Smart. Play Safe with 111ber.

Gambling is entertainment. Set your limits, use our tools, and enjoy cricket betting, slots, and live casino — responsibly. 21+ only.

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